AI and automation
An answer from your own files, with its source
Most companies already hold the knowledge, but it is spread across folders, files and people’s heads. A new hire asks a colleague, the colleague answers from memory, and memory differs from person to person.
Coverage
Where it answers from, and who sees what
Sources and permissions are set together.
Sources
- HR policies and internal regulations
- Product manuals and technical specifications
- Approved standard operating procedures
- Contracts and agreements in force
- Recurring questions from support and sales
Permissions
- Each department sees only its own documents
- Management material hidden from everyone else
- Personal fields masked in employee files
- A log of who asked what, and when
- A document withdrawn from answering in one click
Sources
Every answer arrives with the document behind it
The assistant shows the document name and the passage the answer was built on, so an employee can verify in a second and a manager can review what is being said in the company’s name.
What appears with every answer
Adoption
Why knowledge assistants get abandoned
Three causes we address from the start.
One wrong answer
An employee embarrassed once in front of a customer will not return, so accuracy in the first weeks decides adoption.
Stale documents
An answer from a superseded version is worse than no answer, so each document carries its date and its owner.
Distance from the work
An assistant inside the tool the team already uses gets used; one on a separate site gets forgotten.
Questions
About the knowledge assistant
What if our documents are disorganised?
Does it replace training?
How do we prevent a sensitive leak?
Start here
Tell us about your project
Send us two lines about what you need on WhatsApp. We reply, book a short scoping call, then send a written plan with cost and timeline before you commit to anything.