Industries
Fewer calls, clearer cost, faster quotes
A shipping company is judged by its customers on two things: can they see where a shipment is without calling, and can they get a price quickly. A firm that solves both digitally takes share from a larger competitor, because size does not compensate for a slow reply.
Components
What a shipping company needs digitally
A customer front and an operating system.
The customer front
- Shipment tracking by reference, no account needed
- Online quote requests by weight and destination
- A portal showing shipments and invoices
- A page per service, route and destination served
- Status notifications on WhatsApp Business
The operating system
- Shipping orders and multi-stop route planning
- Driver and vehicle assigned by load type
- Proof of delivery by signature, photo or code
- A fleet register with servicing, licences and alerts
- Trip cost with profitability per route and client
Quoting
A quote arriving two days later goes unread
Shipping quote requests have a short life: a customer asks three firms and books with whoever replies fastest at an acceptable price. When the price is worked out by hand from a table and passed through a manager, three days go by and they have chosen someone else.
What feeds automatic quoting
What we measure
Three numbers your customer judges you on
All improved digitally, not by buying trucks.
Time to quote
The hours between a request arriving and a price going out, which usually decides who wins the contract.
Rate of enquiry calls
How many customers phoned to ask where their shipment is, a number a working tracking link drops immediately.
Delivery date accuracy
The gap between the promised date and the actual one, which matters more than raw delivery speed.
Questions
From shipping companies
Our fleet is small and we use other carriers.
We have tracking units in the vehicles.
Our customers are companies, not individuals.
Start here
Tell us about your project
Send us two lines about what you need on WhatsApp. We reply, book a short scoping call, then send a written plan with cost and timeline before you commit to anything.